Privacy Policy

This Privacy Policy describes how ULTRA RAYS ENERGY SOLUTION ("we", "us", "our"), collects, processes, and shares your personal information through its websites, devices, products, services, online marketplace, and applications (collectively, the "Platform"). We are engaged in the business of providing solar-based solutions, including facilitating communication between customers and service providers (collectively, "Services"). Protecting your data is important to us, and we appreciate your trust that we will do so responsibly and sensibly.

By using ULTRA RAYS ENERGY SOLUTION's Services, you (the user, visitor) agree to our use of your personal information in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information with third parties or service providers for the purposes set out in this Privacy Policy.

Personal information subject to this Privacy Notice will be collected and retained by ULTRA RAYS ENERGY SOLUTION, with a registered office at:

Building No./Flat No.: B-409
Name Of Premises/Building: Celebration City Centre
Road/Street: SOUTH BOPAL
Nearby Landmark: Celebration City Center
City/Town/Village: Ahmedabad
District: Ahmedabad
State: Gujarat
PIN Code: 380058

We request that you read this Privacy Policy carefully.

Application and Scope

The provisions of this Policy apply to individuals who visit our website or use or avail of the Services provided by us. By visiting our website or using our services, you indicate that you have read our Policy.

This Policy has been framed in accordance with the Information Technology Act of 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and any other rules enacted thereunder, as amended from time to time ("IT Act").

We reserve the right to regularly update this Policy without informing you. You are kindly requested to regularly review the updated Policy. Moreover, it is also important for you to regularly provide us with your updated information.

Our website may include links to third-party websites. Thus, we are not responsible for the privacy policy of those websites if you share your data. Therefore, we recommend and encourage you to carefully read the privacy policy and terms and conditions of those third-party websites as well.

Personal Information Collected

During the use of this website, we collect certain information ("Collected Personal Information"). This information shall include, but is not limited to:

  • Identity and Profile Information: This includes your name, username, photographs, gender, and any other identifiers like Aadhaar Card, PAN Card, or any other government-issued identity card, as we may deem fit.
  • Contact and Residential Details: This includes your mailing address, email address, mobile numbers, residential (home) address, location, and other identifiers like property tax bills, electricity bills, etc., as we may deem fit.
  • Business Information: This includes your business address, job title, and business line.
  • Transaction Information: This includes details of the Service(s) you have availed, and a limited portion of your debit or credit card and/or UPI ID to keep a check or to verify the payment process.
  • Technical Information: This shall include your IP address, your internet service provider, as well as User ID and password of the account created with ULTRA RAYS ENERGY SOLUTION's Platform to help you in case of any error.
  • Usage Information: This includes the ways in which you use the website, the amount of time spent by you on the website, and activities like booking, payment, etc., done by you on the website.

Information that does not directly or indirectly reveal your identity shall not be termed as personal information as considered under law. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.

Where we need to collect personal data by law, or under the terms of a contract (such as the Terms of Use), and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.

Different methods are used/adopted by us in order to collect personal information from you, which includes:

  • In-Person Communication: Data is provided by you when your direct interaction was established with us. This includes personal information you provide when you:
    • create an account or profile with us on our Platform;
    • avail our Services or carry out other activities in connection with the Services;
    • request any communications regarding service to be sent to you;
    • report a problem with our Platform and/or our Services availed by you; or
    • give us feedback regarding the Services provided to you or contact us.
  • Default Technical Interactions: Every time the Platform is surfed by you or any Services are availed by you, Technical Information pertaining to device, Browse patterns as mentioned in the "Technical Information" section above will be automatically collected.
  • Parties other than ULTRA RAYS ENERGY SOLUTION: Personal Information about you shall be collected from various platforms other than ULTRA RAYS ENERGY SOLUTION, which shall include:
    • Any information from social media platforms;
    • Identity and Profile Information as mentioned in the "Identity and Profile Information" section above from publicly open/disclosed sources, etc.;
    • Identity and Profile Information as mentioned in the "Identity and Profile Information" section above from our business entities.

Processing of Collected Personal Information

Processing includes usage and disclosure of Collected Personal Information.

When Personal Information is provided by you to this Platform, we may use it by processing it for the purposes stated below:

  • To provide you with the requested Services: We process your Personal Information when you contact us via our Platform and request the Service. This information shall be used for the installation of solar panels, maintenance-related services, etc.
  • To respond to your queries or communicate with you: We process your name, title, (business) contact details (including your email address, telephone number, name of your company) and any other information that you provide to us.
  • For surveys or other communication: We process your personal data to send you surveys on our products or services or to send you marketing communication, to keep you updated on events, special offers, products, and services of ULTRA RAYS ENERGY SOLUTION. We may create profiles and analyze your interactions with us.
  • For the development and improvement of products and services: We process aggregated Personal Information for various ULTRA RAYS ENERGY SOLUTION Service-related purposes, such as developing services, enhancing, improving, or modifying our Platform, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
  • For the technical and functional management of the Platform: We process your Personal Information to help you find information in a quick and easy way and to improve access to and functionality of this Platform.
  • When you create an account with us, to administer the account: Upon your request, we can create a personal account for you to make the purchasing process easier for you. Upon creating your account, we will send you your personal login information.
  • Compliance with laws and legal obligations and protection of ULTRA RAYS ENERGY SOLUTION assets and interests: We will process your Personal Information as appropriate or necessary (a) under applicable law, including laws outside your country of residence and including e.g., counterparty due diligence, money laundering, financing of terrorism, and other crimes; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions and other applicable policies; (e) to protect our operations; (f) to protect our rights, privacy, safety, or property, and/or that of yours or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We process this information on the basis of our legitimate business purposes.

Disclosure of Collected Personal Information

We do not share your data with third parties other than those mentioned in this Privacy Statement. These shall include:

  • Other entities within ULTRA RAYS ENERGY SOLUTION: Your personal data may be transferred to other ULTRA RAYS ENERGY SOLUTION entities within the group.
  • Service providers and other external parties: We may also use third-party service providers to perform the Service you requested; we may also use third-party service providers to process certain data on our behalf, such as information technology and related infrastructure provision, security (including identity and access management) services, and legal, financial/accounting, and other similar services.

We have agreed to technical, organizational, and contractual measures with these third parties to ensure that your personal data is exclusively processed for the purposes mentioned above and to ensure that the data is well secured.

Only if we are required to do so by law, your personal information may be provided to supervisory agencies, fiscal authorities, and investigative agencies.

We process this information on the basis of your consent, which can be withdrawn by you at any time as mentioned in "Your Rights" section.

Removal of Account and Personal Information

Subject to the terms of this Policy, you may delete the account that you created on our website as well as remove your Personal Information collected and stored by ULTRA RAYS ENERGY SOLUTION by mailing us on support@ultrarayssolar.com. On removal or deletion of your account, access to all the Services will be denied.

Data Retention

Any and every information which is necessary to accomplish the Services or comply with our legal rights and duties will be withheld, stored, and retained by us, even after deletion or removal of the Account and Personal Information as stated in "Removal of Account and Personal Information" section.

In certain situations, we may aggregate your personal data so that it no longer stays to be your Personal Information, thus might be used by us for research, development, or statistical purposes without giving further notice to you.

Your Rights

You have certain rights with regard to your Personal Information. This includes:

  • In accordance with the law, you may have the right to request a copy of your personal data and further, where reasonably possible, have access to your personal data.
  • You also may have the right to rectify and erase your personal data or to restrict or object to the use of your personal data.
  • Furthermore, you may have the right of data portability.
  • In addition to that, you may at any time withdraw the consent that you gave to using your personal data.
  • You have the right to access, modify, or update your Personal Information.

By doing this, you assure us that all the Personal Information provided by you is duly updated. This also helps us in providing you with the best possible Services according to your need. Inaccurate or incorrect information may lead to unsatisfied Services.

The request to exercise one or more of the above rights can be submitted in writing to the mailing address support@ultrarayssolar.com.

Grievance Officer

We have tried our best to resolve all your queries relating to our use of your Personal Information. But if you have any further questions about this Policy, how we process or handle your personal data, or otherwise, please feel free to reach out to us with your queries, grievances, feedback, and comments at support@ultrarayssolar.com or contact our grievance officer whose contact details are provided below: